Terms of service
These terms govern the use of AVync Engage (the “Service”) by stores (“you”, the “merchant”) and are a contract between you and Avync Technologies Pvt Ltd (“AVync”). By creating an account or accepting an invite you agree to them.
The Service
AVync Engage connects your Shopify store to WhatsApp: a shared team inbox, an optional AI assistant that replies from your approved policies, message templates, automated flows and, on paid plans, campaigns and analytics. Features depend on your plan and on third-party approvals (Meta business verification, template approval), which AVync helps with but cannot guarantee.
Accounts and team
- Accounts are created by invitation. You are responsible for your team's use of the Service and for keeping logins secure; we recommend 2-step login for every member.
- The store Owner can invite and remove team members and is responsible for the roles they hold.
- You must give AVync accurate business details and keep them current.
Your obligations when messaging customers
- Marketing messages only to customers who have opted in, and you must honour opt-outs. STOP is enforced by the Service and cannot be switched off.
- Comply with the WhatsApp Business Messaging Policy, the Shopify terms, the TRAI rules for commercial communication and India's Digital Personal Data Protection Act, 2023. You are the data fiduciary for your customers; AVync processes data on your instructions.
- No unlawful, misleading, harassing or adult content; no medical or financial claims the law does not allow.
- Repeated policy violations, a poor WhatsApp quality rating caused by your messaging, or a block by Meta may lead to pausing or ending your account.
AI assistant
The assistant answers only from the knowledge you review and approve, plus AVync's fixed safety rules. You are responsible for the accuracy of your policies and for reviewing conversations; AVync does not guarantee that every answer is correct. The assistant cannot change, cancel or refund orders — such requests are handed to your team.
Fees and billing
- Plans are billed monthly in Indian rupees. Usage (AI chats, template messages) is paid from a prepaid wallet at the rates shown on your Billing page; rates exclude GST, which is added on invoices.
- Wallet recharges are non-refundable except where the Service failed to deliver what was charged — in that case the charge is returned to the wallet automatically or on request.
- Meta's own message charges are billed either to your card in Meta Business Manager or through AVync, as shown on your Billing page.
- Unpaid plan fees after 14 days may lead to suspension until paid.
Data and privacy
Your store data and your customers' data remain yours. AVync uses them only to provide the Service as described in the Privacy policy, and deletes them after account closure as set out there. AVync keeps consent records as proof of lawful messaging.
Availability and support
We aim for the Service to be available continuously but do not promise uninterrupted operation; WhatsApp, Shopify and AI providers may have outages outside our control. Support is available on WhatsApp and email during Indian business hours; paid plans may include priority support.
Intellectual property
AVync owns the Service and its software. You own your content, templates and knowledge; you grant AVync the right to use them only to run the Service for you.
Liability
To the extent permitted by law, AVync's total liability for any claim in a month is limited to the fees you paid for that month, and AVync is not liable for indirect losses such as lost sales or lost data caused by third-party platforms. Nothing limits liability for fraud or wilful misconduct.
Ending the agreement
You can stop using the Service at any time; plan fees for the current period are not refunded. AVync may suspend or end accounts for breach of these terms, non-payment or platform bans, with notice where practicable. On ending, you can request an export of your data within 30 days.
General
These terms are governed by the laws of India; courts in Gujarat have jurisdiction. We may update these terms with notice by email or in the panel; continued use after the effective date means acceptance. Contact: legal@avync.in, Avync Technologies Pvt Ltd, Gujarat, India.