WhatsApp, Instagram, Messenger, email, SMS, RCS and your website chat — answered by your team and an AI assistant that knows your COD, return and shipping rules.
“Where is my order?”, “Is this COD?”, “How do I return this?” — AVync answers those from your own policies and live order data, and gives your team one place for everything else. AVync Engage is built and run by Avync Technologies Pvt Ltd, India, on the official WhatsApp Business Platform by Meta.
No more switching between the WhatsApp Business app, Instagram and email. Every conversation lands in one place, with the customer's history next to it.
We draft its knowledge from your website; you approve it before it goes live. It handles routine questions day and night and passes everything else to your team.
Switch on a ready-made journey or build your own on a visual canvas. Every message passes opt-in, quiet-hours and frequency checks first.
See how fast your team answers, when customers write, and which messages and journeys get results.
Switch one on, or build your own on a visual canvas. Scroll to see them all.
Two reminders to people who left without paying — the single biggest money-maker on WhatsApp.
Ask the customer to confirm a cash-on-delivery order, then remind once. Cuts RTO.
Send the tracking link the moment the courier picks the parcel up — stops most 'where is my order' chats.
A thank-you with the order summary as soon as a paid order comes in.
A day after delivery, ask how the product is. Good reviews and early warning on problems.
Tell the customer the courier is coming today so they keep the phone handy and cash ready (COD). Fewer failed attempts.
The courier could not deliver (NDR). Ask the customer to reply with a good time or a correct address before the parcel returns.
The moment a customer files a return or exchange (Return Prime), confirm it on WhatsApp with the portal link. Fewer 'did you get my request' chats.
Thank customers who leave a review (Judge.me). Low ratings land with your team in the Inbox as well.
The first time someone writes to you, send a short welcome with what you can help with.
Cart and order journeys start from your Shopify store; shipping journeys from your shipping partner; reviews and returns from Judge.me and Return Prime.
Connect with an API key in a few minutes — the page shows exactly where to find it.
Orders, customers and checkouts, read-only.
India's most used aggregator — Delhivery, Bluedart, Xpressbees, Ekart through one panel.
Enterprise tracking layer over many couriers.
Tracking + NDR aggregator.
Inventory + order management with courier tracking.
Multi-courier shipping aggregator.
Returns and exchanges — know the moment a customer asks for one.
GoKwik's shipping — same events as the other courier panels.
Payment links inside messages — COD → prepaid, pay-now in reminders.
GoKwik checkout — paid / COD outcomes into flows.
Reviews: ask after delivery, hear about bad ones first.
Points and rewards answered in chat.
Every chat and opt-in becomes a Klaviyo event + profile.
Product recommendations the AI can suggest in a reply.
Signed events for messages, delivery status and journey steps.
Under India's DPDP Act your store decides how customer data is used; Avync Technologies Pvt Ltd processes it only to run the service. Customer data is never sold or shared with any network.
Consent kept as an append-only history with source and time. STOP always works; no setting can switch it off.
WhatsApp, Meta and integration keys are encrypted at rest (AES-256-GCM) and never shown again after saving.
Installed with read-only Shopify access. Order actions only if you switch them on, never by the AI.
Every query for customer data is checked for its store; one store can never read another's chats.
Our team opens chats only with a written reason, for 60 minutes, read-only — and you see each session.
Owner, Admin, Agent, Marketer and Viewer roles; optional authenticator-app login.
A monthly plan based on your order and message volume, plus a prepaid wallet in rupees for AI chats and template messages. When the wallet is empty, the AI pauses and your team takes over — no surprise bills.
Your own business number, on the official WhatsApp Business Platform (Cloud API) by Meta. Customers see your brand name, not ours.
It answers only from the knowledge you approve, and you can edit it any time. When it is not sure, it hands the chat to your team instead of guessing.
No. We install with read-only access. Cancelling a COD order or fixing an address is an optional action you switch on yourself, and even then only a customer's confirmed reply or your team's click can do it — never the AI.
A monthly plan plus a prepaid wallet in rupees. AI chats and template messages are taken from the wallet; when it is empty the AI pauses and chats go to your team. The 14-day trial includes the full Inbox.
Meta bills template conversation charges to the payment method on your own WhatsApp Business account. Our fee comes from your AVync wallet.
Usually within 48 hours. Our team connects your channels and drafts the bot knowledge from your website for you to approve.